Questions fréquentes

Find answers to the most frequently asked questions about Sunnyard: orders, delivery, returns, sizing and contact. For the full measurement tables, see also our size guide.

Retrouvez les réponses aux questions les plus fréquentes sur la livraison, les retours, le paiement et le suivi de commande.

Frequently asked questions

What is your returns policy?

At Sunnyard, we want every order to be right for you. You have 30 days to return or exchange unworn items, with tags, in their original packaging.

Are any purchases final sale?

Some items (final sale, hygiene items, gift cards) may be excluded from returns: this will be stated on the product page before you pay.

When will I receive my order?

Orders are picked within 1 to 2 working days. You'll get a tracking link by email as soon as it ships. Delivery times depend on the carrier and your area.

What are the delivery charges?

Free delivery on all orders.

How do I choose my size or dimensions?

On every product page, the variant selector may show a reminder of the measurements. For the full tables (clothing, accessories, shoes), open our size guide. If in doubt, measure yourself in cm and go by whichever of bust, waist and hips is tightest.

Which payment methods do you accept?

We accept debit and credit cards and the methods offered by Shopify at checkout (depending on your country). Payment is secure; we don't store your full card details.

How do I get in touch?

For a question about an order, a size or an item, use the form on our Contact page. We'll get back to you as quickly as we can during working hours.